Business Innovation Group (BIG) Global Shared Services (GSS) Business Proposal Template

Under the UNSDG efficiency agenda, Global Shared Services (GSS) is a key mechanism for consolidating location‑independent business operations across the UN, improving resource utilisation, strengthening collaboration and reducing duplication system‑wide. 

The business case structure outlines how entities should articulate their service offering, covering purpose, scope, interoperability requirements, client base, costs, projected savings, KPIs, governance, reporting, implementation milestones and funding to ensure consistent assessment and transparent expansion of shared services. 

16 priority services across administration, finance, procurement, logistics, HR and IT are identified as high‑readiness candidates for scale‑up, with the aim of generating significant efficiency gains, improving service quality, supporting innovation and enabling more coherent, mission‑focused operations across the UN system.